Customer Testimonials

Christmas Shopping Experience at Greenan Manor Care Home, Ayr

We recently visited Greenan Manor Care Home in Ayr to offer a Christmas Shopping Experience for the residents and relatives. The Activities Co-Ordinator contacted us following the event to express her thoughts on how well it went……

To Laura & Gail

Thank you both so much for a fabulous afternoon and all your hard work.  Feedback from the residents is certainly positive and they all remarked what lovely ladies you are and staff are saying that too.  One lady said that she felt she was actually in a shop and it felt like a special experience, especially how you both had immense patience in helping to find the right products for everyone.

Two of the resident’s Daughters also wished to express their thoughts on this event:

“Knowing my mum has been expertly fitted for slippers has made my day because they have always found it difficult to find the right sizes, comfort and snug fit. It is also lovely that my mum was able to show some independence in shopping by herself”

“I am delighted that my Mum has been fitted correctly for shoes which will no doubt increase her confidence in walking”

We look forward to visiting Greenan Manor Care Home again in the near future.

We received this fab review on Yell recently from a customer who visited our Irvine showroom. It isn’t every day we have Kit Kats in the kitchen but on this occasion, the customer struck lucky lol!

BRILLIANT CUSTOMER SERVICE

Would just to write this cracking review on this company. Was in with my Mum and Cousin getting a mobility bed and mattress. It was absolutely amazing, the help with everything and we got what we needed from Adele and Gail. Thanks ladies, especially wee Adele giving me the hospitality treatment with a cuppa tea and a Kit Kat. Amazing thanks again!

We recently delivered an Icon 125 Tilt In Space Wheelchair to a resident of a care home in Ayrshire. The lady’s Daughter took the time to give us a review on Yell.com. It is safe to say, we are delighted to hear about her experience.

Great Experience With This Company, Highly Recommend

I approached Thistle Help to consider an adapted wheelchair for my Mum who had a recent stoke and poor postural control. The waiting list for an NHS assessment/chair was extensive and Mum had no comfort or quality of life . Thistle Help couldn’t have been more helpful. Very quickly, Laura came to Mum’s care home, assessed her for a suitable chair and it was with us pretty much straight away. I can’t tell you what a difference this has made to Mums life! The price was reasonable and the aftercare also excellent with Laura phoning to check how Mum was doing with the chair. I’ve been in the shop twice and the staff are so lovely and helpful . Many thanks to you all. Carolann Swanson

Mr William Murray from Prestwick took delivery of his Quantum Edge 3 powerchair from Pride Mobility Products Ltd. He is delighted with his new wheels as you can see from the smile on his face.

“I would have been lost without the staff at Thistle advising and assisting us in the purchase of various bits of equipment for my Dad over the last year. Friendly, professional, polite, empathetic and knowledgeable all the way. Simply super service. Would wholeheartedly recommend. Thanks to both Gillian and Laura.”

Rhona DaviesHappy Customer

“Thistle Help Limited have been supplying equipment to our care home group now for a number of years. They also carry out our Loler inspection and maintenance to our moving & handling equipment across our 5 locations. Their service is first class and nothing is too much trouble for them. Their engineers carry out the Loler inspection with great attention to detail and ensure our equipment is safe to use. If we require equipment urgently, they are quick to respond and pull out the stops to supply to us as quick as they can. They also carry out our mattress inspection which is carried out on-site eliminating the need for the mattresses to be removed from the premises. We look forward to continuing working with Thistle Help in the future.”

Rhona Gibson – Manager, Suncourt Nursing HomeHappy Customer

“Here at Torrance Lodge we care for 88 residents with varying physical and mental support needs. We wouldn’t use any other supplier other than Thistle Help as the service we receive is excellent. Nothing is ever too much trouble and I feel Laura and the team really do their best to find products which suit our clients as individuals.”

Claire Prouse - Care Home Manager, Torrance Lodge Care HomeHappy Customer

We delivered a 3 seater sofa to Mr & Mrs McCrindle in Maybole at the end of 2022. They had previously taken delivery of 2 riser recliners and wanted a sofa to complete the look.

“We are absolutely over the moon with it all and fits perfect in the space.”

Mr McCrindleHappy Customer

We received this letter from one of our lovely customers Agnes Roach. It makes us so happy to receive letters like this.

"I wanted to write to say how happy I am with my new lift & tilt recliner chair. This is my second chair, which had a faulty mechanism; this made the chair (wobble). I have to say this chair did not come directly from Thistle Help, but because they did not have the particular chair (at the time) needed for my disability they went to a lot of trouble to get me what I needed, it was brilliant. I was dealing with Gillian, she couldn’t have done enough to make sure I got what I wanted, (what a girl).

So I wanted to thank Gillian and Thistle Help, they really live up to their name. I will be getting all my needs from them in the future, I just wouldn’t go anywhere else now, and I will be recommending Thistle Help to anyone who needs help with their needs from large items to the smaller things about the home. So this is one satisfied customer and I can’t thank Gillian enough."

Mrs Agnes RoachHappy Customer

We delivered a powerchair to a gentleman in Kilbirnie – Mr Johnny Burns. He also took delivery of a riser recliner chair. The money for Johnny’s equipment was raised by Kilbirnie Ladeside. I’m sure Johnny will get great benefit from his new equipment.

We recently delivered 2 riser recliner chairs to Mr & Mrs Hannah of Kilbirnie. Mrs Hannah sent in a lovely photo of her Husband sitting comfortably in his new chair. She also gave us her thoughts on the service we provided….
We got our 2 chairs delivered and we delighted with them. They are the perfect fit for us both, in different sizes to suit but of the same model. Your guys were so helpful when they delivered and also demonstrated the chairs to us. It was a really good experience from start to completion. I would recommend your sales team and the extremely valuable part of you coming into our home and demonstrating what we were looking to buy. This made the actual purchase certainly more mind settling knowing what we were getting.
The chairs have really uplifted our lounge and I just had to express our total satisfaction of the whole experience. Many thanks to all, Mrs Hannah.