Here at Thistle Help we believe in providing a quality service and that includes customers who would like to return a product.
You DO NOT have a legal right to a refund or replacement just because you change your mind. As a goodwill gesture, our terms are listed below.
Whilst we do everything to ensure that our customer’s needs are met when choosing a product, we also want to ensure if our customers are later unhappy with their purchase for any reason that the items can be returned to us. We are therefore happy to provide a full refund providing the item is returned to us within 14 DAYS of the purchase date, with proof of purchase, in it’s original packaging and in an unused “as new” condition.
FOR REASONS OF HYGIENE AND CROSS CONTAMINATION, OUR RETURNS POLICY DOES NOT EXTEND TO THE FOLLOWING PRODUCTS. EVEN IF THE PRODUCT HAS BEEN SOLD OUT OF THE PACKAGING, UNLESS DAMAGED.
- Riser Recliner Chairs
- Mattresses and Pillows
- Incontinence Products
- Bathroom and Toileting Aids i.e. Urinals, Commodes, Raised Toilet Seats, Shower Stools etc.
- All Pressure Care Products
Thistle Help reserve the right to offer a repair or a replacement item after 30 days if the item is faulty. If for any reason, we are unable to repair or replace the item we will give a full refund only if the item has not been misused.
After 6 months and up to 5 years, if there is any fault that cannot be repaired, we will offer some kind of monetary refund: this is only subject to the supplier’s discretion.
Any discounted products from our ex display range are sold as seen and non-returnable.
This complies with THE CONSUMER RIGHTS ACT 2015.